Objective

In my role as a Technical Support Engineer, I have recognized and fostered a passion for software development. Particularly, this has meant creation of command-line based tools, web applications and RESTful APIs. I hope to orient my career in this way; bringing my ability to recognize, think through, and improve product and process to software development.

Software Development Skills

Skills in Python:


Beginner level experience with other languages: Ruby, Swift, Java, Javascript, and ObjectiveC.

Beginner level knowledge of native mobile development for iOS and Android.

Knowledge of version control best practices and collaboration using Git and GitHub.

Set up of home-based Linux web server for project testing and remote SSH.

Work tracking, collaboration, and organization using JIRA and Confluence.

Deploying Flask-based web applications to AWS.

Technical documentation writing for User-facing Knowledge Base.

Currently learning node.js and iOS development in Swift.

Recent Projects

Bleary - API Testing Apps


A CLI-based script wrapping the Urban Airship python library to provide rapid-fire testing of API endpoints for support use during Production Incidents and for endpoint monitoring. 


Has been extended to:


Twitter Bots

Used the tweepy library to create twitter bots:


Recipe API — In Progress


Flask-based API allowing basic CRUD operations on a database of personal and saved recipes. Will serve as backend for eventual web front end and mobile app.

Experience

Lead Technical Support Engineer — Urban Airship — 2014 to Present

Led Technical Support team for industry-leading SaaS platform.


Technician/Trainer — Apple Retail — 2008 to 2014

Customer Service polymath. Days were spent training customers on the entire range of Apple hardware and software. Also provided hardware and software support for iOS devices and Macs at the Genius Bar.

Education

Portland Community College — AAS Computer Information Systems — 2013

Concentrated on courses in Software Development, Networking, and Unix.

California State University, Monterey Bay — BA Music Technology — 2008

Concentrated on creative use and creation of software for sound synthesis and audio manipulation. Contemporary music theory, composition and application. Sound and music nerd. Instruments: Viola and Laptop.